While in Southern California this past week, I made my way over to Hennesy + Ingalls in Santa Monica at the behest of my friend Nate. The store is packed with books on creativity, architecture, graphic design and photography; basically it was amazing!

There, we picked up Adaptive Path’s “Subject to Change: Creating Great Products and Services for an Uncertain World.” This was the first time I had a chance to hold the book in my hands and check out the bibliography in the back.  Lo and behold, there was my name (along with the primary author, Professor Bob Glushko from Berkeley’s School of Information) for a paper I helped author called “Bridging the Front Stage and Back Stage of Service Design”.  To be honest, it was pretty amazing to see the citation, and my name in print.  It’s also great to know that someone else read what I had to say on a topic, and found it thought-provoking enough to share it with others in their own publications.

Here are a couple of pictures Nate took to capture my “moment”!

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